We want you to love your El Cabello By Vuvu pieces. If something isn't right, we're here to help with easy returns and exchanges.
Return items within 14 days of delivery for a full refund.
Free return shipping for customers within South Africa.
Exchange for a different size or style hassle-free.
Email us at hello@elcabellobyvuvu.com with your order number and reason for return.
We'll send you a prepaid return shipping label (SA customers) or return instructions.
Pack your items carefully in original packaging and attach the return label.
Once we receive and inspect your return, we'll process your refund.
Days for your return to reach our facility (varies by location).
Business days to inspect and process your return once received.
Business days for the refund to appear in your account (depends on your bank).
Note: Refunds are issued to the original payment method. If your original payment method is no longer valid, please contact us.
We take great care in packaging your orders, but sometimes accidents happen during shipping. If you receive a damaged item:
We'll arrange a replacement or full refund at no additional cost to you.
Our customer service team is here to assist you with any return or exchange questions.