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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: January 2024

1. Information We Collect

At El Cabello By Vuvu By Vuvu, we collect information to provide you with the best shopping experience. The types of information we may collect include:

Personal Information

  • Name and contact details (email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment providers)
  • Account credentials (if you create an account)
  • Order history and preferences

Automatically Collected Information

  • Browser type and device information
  • IP address and location data
  • Pages visited and time spent on our site
  • Referring website or search terms
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Process Orders: To fulfill and ship your orders, process payments, and send order confirmations
  • Customer Service: To respond to your inquiries, provide support, and resolve issues
  • Personalization: To customize your shopping experience and show relevant products
  • Marketing: To send promotional emails (with your consent) about new collections and offers
  • Analytics: To understand how our website is used and improve our services
  • Legal Compliance: To comply with applicable laws and regulations

3. Cookie Policy

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Essential Cookies

Required for the website to function properly, including shopping cart and checkout functionality.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and track marketing campaign effectiveness.

Preference Cookies

Remember your preferences such as language, region, and display settings.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

4. Third-Party Sharing

We may share your information with trusted third parties in the following circumstances:

  • Payment Processors: To securely process your payments
  • Shipping Partners: To deliver your orders
  • Marketing Services: To help us with email marketing and advertising (with your consent)
  • Analytics Providers: To help us understand website usage
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties. All partners are required to protect your data in accordance with this policy.

5. Your Rights

You have the following rights regarding your personal information:

Access

Request a copy of the personal data we hold about you

Correction

Request correction of any inaccurate or incomplete data

Deletion

Request deletion of your personal data (subject to legal requirements)

Opt-Out

Unsubscribe from marketing communications at any time

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL encryption for all data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security audits and updates
  • Limited access to personal data on a need-to-know basis
  • Employee training on data protection practices

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

hello@elcabellobyvuvu.com
Johannesburg, South Africa