We'd Love to Hear From You Customer Support Available Response Within 24 Hours We'd Love to Hear From You Customer Support Available Response Within 24 Hours
Get in Touch

Let's Start a Conversation

Have questions, feedback, or just want to say hello? We're here and we'd love to hear from you.

Email Us

For general inquiries and support

hello@elcabellobyvuvu.com

Call Us

Mon - Fri, 9am - 6pm SAST

+27 12 345 6789

Visit Us

By appointment only

Sandton, Johannesburg
South Africa

Send Us a Message

Sandton, Johannesburg

Showroom by appointment only

Business Hours

Monday - Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed

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FAQ

Frequently Asked Questions

Find quick answers to common questions

We offer multiple shipping options:

  • Standard Shipping: 5-7 business days (Free on orders over $200)
  • Express Shipping: 2-3 business days ($15)
  • Next Day Delivery: Next business day when ordered before 2pm ($25)

International shipping times vary by destination. Customs delays may occur.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Return shipping is free for customers in South Africa. International customers are responsible for return shipping costs.

Sale items and made-to-order pieces are final sale and cannot be returned. Please contact us for exchanges or store credit.

We recommend checking our detailed Size Guide which includes measurements for all our garments. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

Still unsure? Contact us with your measurements and we'll help you find the perfect fit!

Yes! We ship worldwide. International shipping rates are calculated at checkout based on your location and order weight. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.

Each garment includes specific care instructions on its label. As a general rule:

  • Most silk and delicate items should be dry cleaned
  • Store garments in a cool, dry place away from direct sunlight
  • Use padded hangers for structured pieces
  • Avoid contact with perfume, deodorant, and other chemicals

We process orders quickly, but we'll do our best to accommodate changes. Please contact us within 2 hours of placing your order if you need to make modifications or cancellations. Once an order has been shipped, it cannot be cancelled.

Still have questions?

Contact our support team