Hassle-free returns within 14 days of delivery.
14 Days
Return Window
Full Refund
Original Payment Method
Free Exchanges
Different Size or Color
To be eligible for a return, your item must meet the following conditions:
Email us at hello@elcabellobyvuvu.com with your order number
We'll review your request and send return instructions
Pack the item securely and ship to our return address
Receive your refund within 7-10 business days
Want a different size or color? We offer free exchanges on all eligible items. Here's how:
Note: If the exchange item has a different price, you'll be charged or refunded the difference.
We'll notify you once we receive your return
We inspect the item to ensure it meets return criteria
Refund is initiated to your original payment method
Depending on your bank, funds appear in your account
Total Time: 7-10 business days from when we receive your return
The following items cannot be returned or exchanged:
Received a damaged or defective item? We're sorry for the inconvenience. Please follow these steps:
Important: Please do not attempt to repair damaged items yourself, as this may void your eligibility for a refund or replacement.
Still have questions about returns?
Contact Our Support Team